SO
Reservation Executive
South India Trails · Kochi
वेतन₹20,000–22,000महीना, जैसा लिखा है
कहाँKochiKerala
प्रकारFull time
Posted18 Sep27 दिन पहले, SimplyHired से
Kaam ने check किया
Fee, deposit या पैसे माँगने के निशान नहीं
अच्छी English चाहिए, बोलने और लिखने में
दिन का काम
गाड़ी या licence नहीं चाहिए
जो skills माँगे हैं7 लिखे हैं
HospitalityGuest relationsCustomer serviceEnglishHindiCommunication skillsHotel experience
इस job के बारे में
The successful candidate will be responsible for managing room reservations, responding to guest inquiries, and ensuring a seamless booking experience for our guests.
Key Responsibilities
- Manage Room Reservations: Handle room reservations, cancellations, and modifications via phone, email, and online booking systems.
- Respond to Guest Inquiries: Provide prompt and accurate responses to guest inquiries regarding room availability, rates, and hotel services.
- Ensure Accurate Booking Information: Verify guest information, room assignments, and special requests to ensure accuracy and efficiency.
- Coordinate with Office Team :Work closely with the other office team to ensure a smooth operations.
- Stay updated with the hotel services, amenities, and promotions to provide accurate information to guests.
- Handle bookings from OTA platforms and update availability as needed.
Requirements
- Experience in Travel agency, hotel reservations, customer service, or a similar role.
- Strong communication skills (verbal) in English & Hindi and any 01 regional language
- Proficiency in WhatsApp Business, email handling, and basic computer operations.
- Customer-focused mindset with problem-solving abilities.
- Ability to work in a fast-paced environment and handle multiple bookings simultaneously.
- Pay
- ₹20,000.00 - ₹22,000.00 per month
Benefits
Cell phone reimbursement
Flexible schedule
- Work Location
- Hybrid remote in Kochi, Kerala
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