SO
Reservation Executive
South India Trails · Kochi
Pay₹20,000–22,000a month, as listed
WhereKochiKerala
TypeFull time
Posted18 Sep23 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
Day work
No vehicle or licence needed
Skills they list7 named
HospitalityGuest relationsCustomer serviceEnglishHindiCommunication skillsHotel experience
About this job
The successful candidate will be responsible for managing room reservations, responding to guest inquiries, and ensuring a seamless booking experience for our guests.
Key Responsibilities
- Manage Room Reservations: Handle room reservations, cancellations, and modifications via phone, email, and online booking systems.
- Respond to Guest Inquiries: Provide prompt and accurate responses to guest inquiries regarding room availability, rates, and hotel services.
- Ensure Accurate Booking Information: Verify guest information, room assignments, and special requests to ensure accuracy and efficiency.
- Coordinate with Office Team :Work closely with the other office team to ensure a smooth operations.
- Stay updated with the hotel services, amenities, and promotions to provide accurate information to guests.
- Handle bookings from OTA platforms and update availability as needed.
Requirements
- Experience in Travel agency, hotel reservations, customer service, or a similar role.
- Strong communication skills (verbal) in English & Hindi and any 01 regional language
- Proficiency in WhatsApp Business, email handling, and basic computer operations.
- Customer-focused mindset with problem-solving abilities.
- Ability to work in a fast-paced environment and handle multiple bookings simultaneously.
- Pay
- ₹20,000.00 - ₹22,000.00 per month
Benefits
Cell phone reimbursement
Flexible schedule
- Work Location
- Hybrid remote in Kochi, Kerala
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