JO
BPO Team Leader
Jobmate · Pune
वेतन₹5L–5.5Lसाल, जैसा लिखा है
कहाँPuneMaharashtra
प्रकारFull time
Posted28 Sep6 दिन पहले, SimplyHired से
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Fee, deposit या पैसे माँगने के निशान नहीं
अच्छी English चाहिए, बोलने और लिखने में
गाड़ी या licence नहीं चाहिए
जो skills माँगे हैं4 लिखे हैं
Inbound voiceEnglishBachelor's degreeCommunication skills
इस job के बारे में
Key Responsibilities
Manage and lead a team in an inbound voice process.
Monitor team performance and ensure achievement of SLA and productivity targets.
Track and control shrinkage, attendance, and attrition.
Handle escalations and ensure high-quality customer service.
Conduct regular team briefings, coaching, and performance reviews.
Requirements
Experience in BPO / Inbound Voice Process.
Strong understanding of SLA, shrinkage, and team performance metrics.
Excellent verbal and written communication skills.
Strong leadership, problem-solving, and people-management skills.
- Job Type
- Full-time
- Pay
- ₹500,000.00 - ₹550,000.00 per year
Benefits
Provident Fund
Application Question(s)
What is Your Current C.CTC?
What is Your E.CTC ?
What is your Notice Period with current company?
- Work Location
- In person
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