JO
BPO Team Leader
Jobmate · Pune
Pay₹5L–5.5La year, as listed
WherePuneMaharashtra
TypeFull time
Posted28 Sep8 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
No vehicle or licence needed
Skills they list4 named
Inbound voiceEnglishBachelor's degreeCommunication skills
About this job
Key Responsibilities
Manage and lead a team in an inbound voice process.
Monitor team performance and ensure achievement of SLA and productivity targets.
Track and control shrinkage, attendance, and attrition.
Handle escalations and ensure high-quality customer service.
Conduct regular team briefings, coaching, and performance reviews.
Requirements
Experience in BPO / Inbound Voice Process.
Strong understanding of SLA, shrinkage, and team performance metrics.
Excellent verbal and written communication skills.
Strong leadership, problem-solving, and people-management skills.
- Job Type
- Full-time
- Pay
- ₹500,000.00 - ₹550,000.00 per year
Benefits
Provident Fund
Application Question(s)
What is Your Current C.CTC?
What is Your E.CTC ?
What is your Notice Period with current company?
- Work Location
- In person
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