JO
BPO Team Leader
Jobmate · Pune
Pagaar₹5L–5.5Lsaal, jaisa likha hai
KahanPuneMaharashtra
TypeFull time
Posted28 Sep21 din pehle, SimplyHired se
Kaam ne check kiya
Fee, deposit ya paise maangne ke nishaan nahi
Achhi English chahiye, bolne aur likhne mein
Gaadi ya licence nahi chahiye
Jo skills maange hain4 likhe hain
Inbound voiceEnglishBachelor's degreeCommunication skills
Is job ke baare mein
Key Responsibilities
Manage and lead a team in an inbound voice process.
Monitor team performance and ensure achievement of SLA and productivity targets.
Track and control shrinkage, attendance, and attrition.
Handle escalations and ensure high-quality customer service.
Conduct regular team briefings, coaching, and performance reviews.
Requirements
Experience in BPO / Inbound Voice Process.
Strong understanding of SLA, shrinkage, and team performance metrics.
Excellent verbal and written communication skills.
Strong leadership, problem-solving, and people-management skills.
- Job Type
- Full-time
- Pay
- ₹500,000.00 - ₹550,000.00 per year
Benefits
Provident Fund
Application Question(s)
What is Your Current C.CTC?
What is Your E.CTC ?
What is your Notice Period with current company?
- Work Location
- In person
Pune mein aisi jobsSab dekho →
Kaam paane ke liye kabhi paise mat do. Fee maange toh scam hai. Das nishaan →