International customer support

Position Title

Customer Support Executive / International Voice Process Associate.

Call / WhatsApp - ‪93911 73518‬ ( HR)

( 1 year of international voice experience is required)

Call Handling

Answer inbound calls or make outbound calls to international customers professionally and clearly.

Issue Resolution

Listen actively to customer problems, diagnose issues, and provide accurate solutions.

Documentation

Update customer records, call logs, and details into the CRM (Customer Relationship Management) system accurately.

Performance Metrics: Meet or exceed targets related to Average Handling Time (AHT), First Call Resolution (FCR), and Customer Satisfaction (CSAT).

Compliance

Follow company security, privacy policies, and international quality guidelines.

Communication

Excellent spoken and written English skills with a clear, neutral accent.

Interpersonal Skills

Strong active listening, patience, and empathy when dealing with diverse or frustrated customers.

Computer Literacy

Basic knowledge of computers, MS Office, web browsers, and data entry.

Flexibility

Willingness to work in 24x7 environments, night shifts, or rotational shifts.

Education

High school diploma/10+2 or a graduate degree in any discipline (prior BPO or voice experience is often preferred).

Experience- 1 Yr of international voice experience is mandatory.

Pay

₹250,000.00 - ₹470,000.00 per year

Benefits

Commuter assistance

Health insurance

Paid time off

Provident Fund

Work Location

In person