International voice process

International - Voice Customer Support

Designation

Associate Customer Support / Senior Associate Customer Support

Band / Grade

U1 / U2

Job Location

Bangalore, Electronic City

Process

CSA Voice Support

Employment Type

Full-time / Permanent | Work from Office

Eligibility

Undergraduates and graduates may apply.

Experience

Freshers to less than 24 months - U1

More than 24 months - U2

(Only voice experience to be considered 100% and Non Voice / Backend etc will have 50% weightage)

Required Skills

Excellent voice communication, customer-handling and problem-solving skills

Basic computer proficiency and working knowledge of MS Office

Typing speed of at least 20 WPM with 80% accuracy

Transport

Two-way transportation will be provided.

Key Responsibilities

• Respond to inbound customer enquiries using cloud-based tools to review accounts, research policies and provide effective solutions
• Deliver timely, accurate and professional customer service; document contact topics and actions in tools
• Handle difficult customer interactions positively, escalate issues correctly, and maintain productivity and quality standards

Interview Process

HR screening, typing test, SVAR assessment (minimum score 60), Operations round, and HR / offer discussion

Drop CV at 9412858585

Pay

₹300,000.00 - ₹500,000.00 per year

Benefits

Provident Fund

Work Location

In person