PR
International voice process
PrimeHire Solutions · Bangalore
Pagaar₹3L–5Lsaal, jaisa likha hai
KahanBangaloreKarnataka
TypeFull timeFresher chalega
Posted6 Oct3 din pehle, SimplyHired se
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Freshers ke liye khula: experience nahi maanga
Fee, deposit ya paise maangne ke nishaan nahi
Achhi English chahiye, bolne aur likhne mein
Gaadi ya licence nahi chahiye
Jo skills maange hain14 likhe hain
Computer operationInbound customer enquiry call handlingPhone communicationComputer literacyClient enquiry handlingInbound voiceResearchClient servicesData entryNon-voiceTypingProductivity softwareEscalation handlingClient interaction via phone calls
Is job ke baare mein
International - Voice Customer Support
- Designation
- Associate Customer Support / Senior Associate Customer Support
- Band / Grade
- U1 / U2
- Job Location
- Bangalore, Electronic City
- Process
- CSA Voice Support
- Employment Type
- Full-time / Permanent | Work from Office
- Eligibility
- Undergraduates and graduates may apply.
Experience
Freshers to less than 24 months - U1
More than 24 months - U2
(Only voice experience to be considered 100% and Non Voice / Backend etc will have 50% weightage)
Required Skills
Excellent voice communication, customer-handling and problem-solving skills
Basic computer proficiency and working knowledge of MS Office
Typing speed of at least 20 WPM with 80% accuracy
- Transport
- Two-way transportation will be provided.
Key Responsibilities
- Respond to inbound customer enquiries using cloud-based tools to review accounts, research policies and provide effective solutions
- Deliver timely, accurate and professional customer service; document contact topics and actions in tools
- Handle difficult customer interactions positively, escalate issues correctly, and maintain productivity and quality standards
- Interview Process
- HR screening, typing test, SVAR assessment (minimum score 60), Operations round, and HR / offer discussion
Drop CV at 9412858585
- Pay
- ₹300,000.00 - ₹500,000.00 per year
Benefits
Provident Fund
- Work Location
- In person
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