PR
International voice process
PrimeHire Solutions · Bangalore
Pay₹3L–5La year, as listed
WhereBangaloreKarnataka
TypeFull timeFreshers welcome
Posted6 OctToday, via SimplyHired
Kaam checked
Open to freshers: no experience asked for
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
No vehicle or licence needed
Skills they list14 named
Computer operationInbound customer enquiry call handlingPhone communicationComputer literacyClient enquiry handlingInbound voiceResearchClient servicesData entryNon-voiceTypingProductivity softwareEscalation handlingClient interaction via phone calls
About this job
International - Voice Customer Support
- Designation
- Associate Customer Support / Senior Associate Customer Support
- Band / Grade
- U1 / U2
- Job Location
- Bangalore, Electronic City
- Process
- CSA Voice Support
- Employment Type
- Full-time / Permanent | Work from Office
- Eligibility
- Undergraduates and graduates may apply.
Experience
Freshers to less than 24 months - U1
More than 24 months - U2
(Only voice experience to be considered 100% and Non Voice / Backend etc will have 50% weightage)
Required Skills
Excellent voice communication, customer-handling and problem-solving skills
Basic computer proficiency and working knowledge of MS Office
Typing speed of at least 20 WPM with 80% accuracy
- Transport
- Two-way transportation will be provided.
Key Responsibilities
- Respond to inbound customer enquiries using cloud-based tools to review accounts, research policies and provide effective solutions
- Deliver timely, accurate and professional customer service; document contact topics and actions in tools
- Handle difficult customer interactions positively, escalate issues correctly, and maintain productivity and quality standards
- Interview Process
- HR screening, typing test, SVAR assessment (minimum score 60), Operations round, and HR / offer discussion
Drop CV at 9412858585
- Pay
- ₹300,000.00 - ₹500,000.00 per year
Benefits
Provident Fund
- Work Location
- In person
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