Technical Support Executive

Position

Technical Support Executive

Job Summary

We are looking for a Technical Support Executive to handle day-to-day technical support for Linux servers, VoIP/Dialer systems, network connectivity, and agent operations.

Key Responsibilities

Monitor and troubleshoot Linux servers, including CPU, RAM, disk space, services, processes, and logs.

Handle basic Linux commands such as df -h, free -h, and systemctl status.

Troubleshoot VoIP/Dialer systems, including SIP, RTP, SIP Trunks, Dial Plans, Campaigns, and call connectivity.

Resolve issues such as no audio/voice, outbound calling failures, and dialer errors.

Identify whether technical issues are related to the server, dialer, network, or user level.

Perform basic networking troubleshooting involving IP, DNS, Ping, Routing, Firewall, and connectivity.

Coordinate with technical/vendor teams for escalated issues.

Maintain technical records and prepare daily/weekly/monthly reports.

Use MS Excel for reporting and analysis, including SUM, IF, COUNTIF, VLOOKUP, Filters, Conditional Formatting, and Pivot Tables.

Requirements

Hands-on experience in Technical/IT Support.

Practical knowledge of Linux, VoIP/Dialer systems, and basic networking.

Good troubleshooting and problem-solving skills.

Working knowledge of MS Excel, VLOOKUP, and Pivot Tables.

Experience in server, dialer, or call-centre technical support will be preferred.

Important

Candidates with only general desktop/helpdesk support experience may not be suitable. Practical knowledge of Linux + VoIP/Dialer + Networking is required.

Pay

₹18,000.00 - ₹22,000.00 per month

Benefits

Provident Fund

Education

Bachelor's (Required)

Experience

Technical Support Executive

3 years (Required)

Language

Hindi (Required)

English (Required)

Work Location

In person