Team leader (voice process)

Shopping zone india tv pvt ltd · Chennai

Senior

वेतन₹11,203–52,678महीना, जैसा लिखा है

कहाँChennaiTamil Nadu

प्रकारFull time

Posted10 Oct2 दिन पहले, SimplyHired से

जो skills माँगे हैं13 लिखे हैं

Microsoft PowerpointStaff supervisionOperations managementCoachingEscalation managementMicrosoft OfficeSales team managementAdministrative experienceKey performance indicatorsAchieving service-level targetsEscalation handlingService level agreement managementOffice experience

इस job के बारे में

Voice Process Team Leader manages, coaches, and motivates a group of customer service or sales agents. Their primary role is to ensure the team meets operational KPIs—such as SLA, CSAT, shrinkage, and attrition—while handling escalations and driving day-to-day call floor operations.

Job Types: Full-time, Fresher
Pay: ₹11,203.75 - ₹52,678.82 per month

Benefits

Cell phone reimbursement

Paid sick time

Work Location: In person

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