SH
Team leader (voice process)
Shopping zone india tv pvt ltd · Chennai
Pay₹11,203–52,678a month, as listed
WhereChennaiTamil Nadu
TypeFull time
Posted10 Oct3 days ago, via SimplyHired
Skills they list13 named
Microsoft PowerpointStaff supervisionOperations managementCoachingEscalation managementMicrosoft OfficeSales team managementAdministrative experienceKey performance indicatorsAchieving service-level targetsEscalation handlingService level agreement managementOffice experience
About this job
Voice Process Team Leader manages, coaches, and motivates a group of customer service or sales agents. Their primary role is to ensure the team meets operational KPIs—such as SLA, CSAT, shrinkage, and attrition—while handling escalations and driving day-to-day call floor operations.
- Job Types
- Full-time, Fresher
- Pay
- ₹11,203.75 - ₹52,678.82 per month
Benefits
Cell phone reimbursement
Paid sick time
- Work Location
- In person
Similar jobs in Chennai58 liveSee all →
Team LeaderRv Haridra Private Limited · Chennaivia Apna
Team LeaderBS Enterprises · Chennaivia Apna
Team LeaderDEEPAK SINGH BHATI (JSB ASSOCIATES) · Chennaivia WorkIndia
US Customer Service Team LeaderUPS · Chennaivia Indeed
Team Leader Configuration ManagementHitachi · Work from homevia Adzuna
Team Leader - BPO Chat ProcessNama Outsourcing · Chennaivia SimplyHired
Never pay to get work. If a listing asks for a fee, it is a scam. The ten signs →