SH
Team leader (voice process)
Shopping zone india tv pvt ltd · Chennai
Pagaar₹11,203–52,678mahina, jaisa likha hai
KahanChennaiTamil Nadu
TypeFull time
Posted10 Oct6 din pehle, SimplyHired se
Jo skills maange hain13 likhe hain
Microsoft PowerpointStaff supervisionOperations managementCoachingEscalation managementMicrosoft OfficeSales team managementAdministrative experienceKey performance indicatorsAchieving service-level targetsEscalation handlingService level agreement managementOffice experience
Is job ke baare mein
Voice Process Team Leader manages, coaches, and motivates a group of customer service or sales agents. Their primary role is to ensure the team meets operational KPIs—such as SLA, CSAT, shrinkage, and attrition—while handling escalations and driving day-to-day call floor operations.
- Job Types
- Full-time, Fresher
- Pay
- ₹11,203.75 - ₹52,678.82 per month
Benefits
Cell phone reimbursement
Paid sick time
- Work Location
- In person
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