Customer Support Executive (CSE)

SSterling Workforce Enterprises Private Limited · Surat

वेतन₹20,000–30,000महीना, जैसा लिखा है

कहाँSuratGujarat

प्रकारFull time

Posted14 Oct7 दिन पहले, SimplyHired से

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जो skills माँगे हैं34 लिखे हैं

Customer records maintenanceGoogle SheetsOutbound lead nurturingCustomer relationship buildingClient onboardingEmail communicationCustomer retentionInbound customer enquiry call handlingPhone communicationDigital register maintenanceClient detail updatesClient enquiry handlingCustomer collection follow-upEnglishBack office processingClient data maintenance in CRMLocal languageLead conversionCustomer payment remindersParticipant registration managementLead nurturingClient servicesPhone canvassingCustomer renewal managementCRM system proficiencyProductivity softwareHindiClient communication skillsDocumentation handlingCommunication skillsSales follow-upClient interaction via phone callsCustomer account updatingCustomer data entry

इस job के बारे में

Required Customer Support Executive

Years of Experience: 1-2 years
Work Model: WFO

Key Responsibilities

Call members, leads, and prospects for support and follow-ups.

Manage registrations, onboarding, and documentation.

Respond to customer queries via phone, email, WhatsApp, and app.

Update and maintain customer data in Google Sheets/CRM.

Handle membership renewals, expiries, and payment follow-ups.

Ensure excellent customer service and member experience.

Support member conversion and retention activities.

Key KPIs

Timely response to customer queries.

Registration and onboarding completion rate.

Membership renewal and retention rate.

Follow-up completion and conversion rate.

Accuracy of CRM/data records.

Customer satisfaction and service quality.

Skills Required

Good communication in English and Hindi.

Proficiency in Google Sheets, MS Excel, and CRM tools.

Strong customer service and follow-up skills.

Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person

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