Customer Support Executive (CSE)

SSterling Workforce Enterprises Private Limited · Surat

Pay₹20,000–30,000a month, as listed

WhereSuratGujarat

TypeFull time

Posted14 Oct8 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

Day work

No vehicle or licence needed

Skills they list34 named

Customer records maintenanceGoogle SheetsOutbound lead nurturingCustomer relationship buildingClient onboardingEmail communicationCustomer retentionInbound customer enquiry call handlingPhone communicationDigital register maintenanceClient detail updatesClient enquiry handlingCustomer collection follow-upEnglishBack office processingClient data maintenance in CRMLocal languageLead conversionCustomer payment remindersParticipant registration managementLead nurturingClient servicesPhone canvassingCustomer renewal managementCRM system proficiencyProductivity softwareHindiClient communication skillsDocumentation handlingCommunication skillsSales follow-upClient interaction via phone callsCustomer account updatingCustomer data entry

About this job

Required Customer Support Executive

Years of Experience: 1-2 years
Work Model: WFO

Key Responsibilities

Call members, leads, and prospects for support and follow-ups.

Manage registrations, onboarding, and documentation.

Respond to customer queries via phone, email, WhatsApp, and app.

Update and maintain customer data in Google Sheets/CRM.

Handle membership renewals, expiries, and payment follow-ups.

Ensure excellent customer service and member experience.

Support member conversion and retention activities.

Key KPIs

Timely response to customer queries.

Registration and onboarding completion rate.

Membership renewal and retention rate.

Follow-up completion and conversion rate.

Accuracy of CRM/data records.

Customer satisfaction and service quality.

Skills Required

Good communication in English and Hindi.

Proficiency in Google Sheets, MS Excel, and CRM tools.

Strong customer service and follow-up skills.

Pay: ₹20,000.00 - ₹30,000.00 per month
Work Location: In person

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