Customer Operations Executive

eClerx · Chandigarh

वेतन₹20,000–23,100महीना, जैसा लिखा है

कहाँChandigarh

प्रकारFull time

Posted15 Oct2 दिन पहले, SimplyHired से

Kaam ने check किया

Fee, deposit या पैसे माँगने के निशान नहीं

अच्छी English चाहिए, बोलने और लिखने में

Night shift

गाड़ी या licence नहीं चाहिए

जो skills माँगे हैं27 लिखे हैं

Customer records maintenanceRecord-keepingComputer operationCustomer complaint handlingInbound customer enquiry call handlingCustomer needs analysisPhone communicationCall loggingComputer literacyWriting skillsClient enquiry handlingInbound voiceEnglishClient needs assessmentBachelor's degreeClient servicesRespectful communicationComputer skillsCRM system proficiencyProviding product informationClient communication skillsProfessional phone etiquetteClient educationCommunication skillsClient liaisonTime managementClient interaction via phone calls

इस job के बारे में

Voice Analyst | US Voice Process

eClerx is looking for enthusiastic and customer-focused professionals to join our US Voice Process team in Chandigarh. If you have strong communication skills we would love to hear from you!

Position: Voice Analyst
Location: Chandigarh (Work from Office)
Shifts: Rotational shifts including evenings, weekends, and holidays

Key Responsibilities

Handle incoming calls from customers in a professional and courteous manner.

Understand customer needs by actively listening and asking relevant questions.

Provide accurate information regarding products and services.

Address customer concerns with empathy and effective problem-solving.

Maintain detailed records of customer interactions and inquiries.

Stay updated on company products, services, and industry best practices.

Requirements

Excellent verbal and written communication skills in English.

Freshers and experienced candidates are welcome to apply.

Strong multitasking, time management, and problem-solving abilities.

Comfortable working from office in Chandigarh.

Basic computer knowledge and familiarity with CRM systems is preferred.

Education

Bachelor’s degree in any discipline (preferred).

Compensation & Benefits

In-Hand Salary: ₹23,100 (including night shift allowance)
Additional Benefits: ✔ Double pay on National Holidays + compensatory off

Subsidized company cab/bus facility
Medical insurance ₹2 Lakh + accidental cover ₹5 Lakh (ESIC included)
Referral bonus up to ₹7,500
Monthly & quarterly performance rewards
Mobile recharge reimbursement up to ₹1,000/month
24 paid leaves + 11 holidays + 2 weekly offs

Interested candidates can share their resume at

Ankita.pant@eclerx.com or for the Faster response call 7208032272.

Pay: ₹20,000.00 - ₹23,100.00 per month

Benefits

Health insurance

Paid sick time

Paid time off

Ability to commute/relocate

Chandigarh, Chandigarh: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Education

Bachelor's (Required)

Language

English (Required)

Location

Chandigarh, Chandigarh (Preferred)

Shift availability

Night Shift (Required)

Work Location: In person

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