Customer Relationship Manager

Incheon Kia · Kochi

वेतन₹9,600–32,000महीना, जैसा लिखा है

कहाँKochiKerala

प्रकारFull time

Posted13 Oct19 दिन पहले, SimplyHired से

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दिन का काम

जो skills माँगे हैं27 लिखे हैं

Customer follow-upsAutomotive operations experienceCustomer records maintenanceCustomer communicationCustomer complaint handlingAfter-sales serviceCustomer relationship buildingCustomer complaint follow-up verificationCustomer complaint documentationCustomer satisfaction trackingEscalation managementInternal team coordination for query resolutionClient relationship developmentHandling dissatisfied clientsAdministrative experienceAchieving service-level targetsStakeholder coordinationClient servicesIssue trackingCustomer relationship managementClient retention strategyClient communication managementClient communication skillsInternal team coordination for issue resolutionCommunication skillsClient liaisonTeam coordination

इस job के बारे में

Job Summary

We are looking for a customer-focused and experienced Customer Relationship Manager to improve customer satisfaction, handle complaints, strengthen customer relationships, and enhance customer retention at our automobile dealership.

Key Responsibilities

Monitor and improve customer satisfaction across all service interactions.

Receive, track, and resolve customer complaints within the defined turnaround time (TAT).

Handle critical customer complaints and coordinate with the Service Manager, Customer Service Manager, and Kia Motors team for timely resolution.

Follow up with dissatisfied customers and ensure effective complaint resolution.

Improve customer retention through regular follow-ups and proactive communication.

Maintain customer feedback and complaint records.

Coordinate with the service team to ensure a positive customer experience.

Requirements

Minimum 2 years of experience in the automotive industry, preferably in customer relationship management.

Good communication and customer-handling skills.

Ability to manage customer complaints and resolve issues effectively.

Strong coordination, follow-up, and problem-solving skills.

Customer-focused attitude and a positive approach.

Pay: ₹9,600.00 - ₹32,000.00 per month

Benefits

Health insurance

Internet reimbursement

Leave encashment

Life insurance

Provident Fund

Work Location: In person

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