Customer Relationship Manager

Job Summary

We are looking for a customer-focused and experienced Customer Relationship Manager to improve customer satisfaction, handle complaints, strengthen customer relationships, and enhance customer retention at our automobile dealership.

Key Responsibilities

Monitor and improve customer satisfaction across all service interactions.

Receive, track, and resolve customer complaints within the defined turnaround time (TAT).

Handle critical customer complaints and coordinate with the Service Manager, Customer Service Manager, and Kia Motors team for timely resolution.

Follow up with dissatisfied customers and ensure effective complaint resolution.

Improve customer retention through regular follow-ups and proactive communication.

Maintain customer feedback and complaint records.

Coordinate with the service team to ensure a positive customer experience.

Requirements

Minimum 2 years of experience in the automotive industry, preferably in customer relationship management.

Good communication and customer-handling skills.

Ability to manage customer complaints and resolve issues effectively.

Strong coordination, follow-up, and problem-solving skills.

Customer-focused attitude and a positive approach.

Pay

₹9,600.00 - ₹32,000.00 per month

Benefits

Health insurance

Internet reimbursement

Leave encashment

Life insurance

Provident Fund

Work Location

In person