CSE (Customer Support Executive)

Customer Service Executive - E-Commerce Voice Process \| Indore, Madhya Pradesh \| Work from Office

Job Overview

We are hiring Customer Service Executives for an e-commerce voice process in Indore. Graduates with good communication skills are welcome to apply. Freshers can apply, and candidates with at least 6 months of documented sales experience may be eligible for a higher salary package.

Key Responsibilities

• Handle customer calls and assist customers with their queries.
• Understand customer requirements and provide appropriate solutions.
• Resolve customer concerns professionally and efficiently.
• Maintain clear communication and deliver a positive customer experience.
• Follow company guidelines and maintain service quality standards.

Eligibility Criteria

• Graduation is mandatory.
• Freshers are eligible to apply.
• Candidates with at least 6 months of documented sales experience may be eligible for the experienced salary package.
• Good communication skills are required.
• Candidates must be comfortable working in rotational shifts.
• Immediate joiners are preferred.

Salary Details

• For Freshers: CTC: Rs. 18,000 per month
• Approximate in-hand salary: Rs. 14,000 to Rs. 15,000 per month + up to Rs. 10,000 in incentives.
• For Candidates with at Least 6 Months of Documented Sales Experience
• CTC: Rs. 21,000 to Rs. 25,000 per month, up to Rs. 15,000 in incentives. Depending on experience and eligibility.

Working Schedule

• Shift window: 9:00 AM to 9:00 PM.
• Shift duration: 9 hours, including a 1-hour break.
• Working days: 6 days per week.
• Rotational shifts as per business requirements.

Interview Process

Walk-in interview only.

Immediate joiners are preferred. Candidates should be comfortable working from the office in Indore.

Job Types

Full-time, Permanent, Fresher

Pay

₹15,000.00 - ₹25,000.00 per month

Benefits

• Commuter assistance
• Flexible schedule
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Application Question(s)

• Kindly provide your 10-digit mobile number for phone call interview without country code or spaces (Example: 9810198101\).

Work Location

In person