Jobs›Call Centre, Hyderabad

Call Centre - Senior Executive

Care Hospitals · Hyderabad
Pagaar₹30,000–35,000mahina, jaisa likha hai
KahanHyderabadTelangana
TypeFull time
Posted22 Sep24 din pehle, SimplyHired se
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Customer serviceEnglishMaster's degreeBachelor's degreeHindi
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Contact Number - 7892006386

Key Responsibilities

Inbound & Outbound Calls
Handle a high volume of calls from patients, families, and healthcare professionals with empathy and professionalism.
Appointment Scheduling
Book, reschedule, or cancel patient appointments according to doctor availability and hospital policies.

Inquiry Management: Provide accurate information regarding hospital services, doctor timings, room categories, visiting hours, and basic treatment procedures.

Triage & Routing: Assess the nature and urgency of incoming calls and route them to the appropriate medical department, emergency desk, or specialist.

Database & Record Keeping: Accurately log patient details, call summaries, and follow-up requirements into the Hospital Management Information System (HMIS).

Coordination: Liaise with front desk teams, nursing stations, and consultant cabins to ensure smooth patient flow and address schedule adjustments

Pay
₹30,000.00 - ₹35,000.00 per month

Benefits

Provident Fund

Work Location
In person

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