Call Centre - Senior Executive
Care Hospitals · Hyderabad
Pay₹30,000–35,000a month, as listed
WhereHyderabadTelangana
TypeFull time
Posted22 Sep14 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
No vehicle or licence needed
Skills they list5 named
Customer serviceEnglishMaster's degreeBachelor's degreeHindi
About this job
Contact Number - 7892006386
Key Responsibilities
- Inbound & Outbound Calls
- Handle a high volume of calls from patients, families, and healthcare professionals with empathy and professionalism.
- Appointment Scheduling
- Book, reschedule, or cancel patient appointments according to doctor availability and hospital policies.
Inquiry Management: Provide accurate information regarding hospital services, doctor timings, room categories, visiting hours, and basic treatment procedures.
Triage & Routing: Assess the nature and urgency of incoming calls and route them to the appropriate medical department, emergency desk, or specialist.
Database & Record Keeping: Accurately log patient details, call summaries, and follow-up requirements into the Hospital Management Information System (HMIS).
Coordination: Liaise with front desk teams, nursing stations, and consultant cabins to ensure smooth patient flow and address schedule adjustments
- Pay
- ₹30,000.00 - ₹35,000.00 per month
Benefits
Provident Fund
- Work Location
- In person
Similar jobs in HyderabadSee all →
Never pay to get work. If a listing asks for a fee, it is a scam. The ten signs →