IN
Customer Relationship Manager
Indipet · Kolkata
Pagaar₹15,000–18,000mahina, jaisa likha hai
KahanKolkataWest Bengal
TypeFull time
Posted26 Sep16 din pehle, SimplyHired se
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Jo skills maange hain9 likhe hain
SalesCustomer serviceEnglishBachelor's degreeCustomer relationship managementB2B salesRelationship managementCustomer supportTelemarketing
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Key Responsibilities
- Execute daily lead follow-ups across WhatsApp, calls, and social DMs. 2. Track and understand customer behaviour, buying patterns, and repeat cycles. 3. Maintain and update lead funnels, customer notes, and follow-up logs. 4. Share daily reports directly with management (lead status, issues, insights). 5. Coordinate with store teams for customer queries, order issues, and escalation management. 6. Identify high-value customers, at-risk customers, and upsell opportunities. 7. Coordinate CRM campaigns (reminders, offers, reactivation). 8. Ensure fast-response TAT, professional communication, and process compliance.
- Job Type
- Full-time
- Pay
- ₹15,000.00 - ₹18,000.00 per month
Education
Bachelor's (Preferred)
Experience
- Customer support
- 3 years (Required)
Customer relationship management: 3 years (Required)
- Work Location
- In person
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