IN
Customer Relationship Manager
Indipet · Kolkata
Pay₹15,000–18,000a month, as listed
WhereKolkataWest Bengal
TypeFull time
Posted26 Sep10 days ago, via SimplyHired
Kaam checked
No fee, deposit or pay-to-apply signs
Good spoken and written English expected
Day work
No vehicle or licence needed
Skills they list9 named
SalesCustomer serviceEnglishBachelor's degreeCustomer relationship managementB2B salesRelationship managementCustomer supportTelemarketing
About this job
Key Responsibilities
- Execute daily lead follow-ups across WhatsApp, calls, and social DMs. 2. Track and understand customer behaviour, buying patterns, and repeat cycles. 3. Maintain and update lead funnels, customer notes, and follow-up logs. 4. Share daily reports directly with management (lead status, issues, insights). 5. Coordinate with store teams for customer queries, order issues, and escalation management. 6. Identify high-value customers, at-risk customers, and upsell opportunities. 7. Coordinate CRM campaigns (reminders, offers, reactivation). 8. Ensure fast-response TAT, professional communication, and process compliance.
- Job Type
- Full-time
- Pay
- ₹15,000.00 - ₹18,000.00 per month
Education
Bachelor's (Preferred)
Experience
- Customer support
- 3 years (Required)
Customer relationship management: 3 years (Required)
- Work Location
- In person
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