OPS - Deputy Manager - Inbound Call Center

PNB MetLife · Poore India mein

Senior

PagaarPagaar nahi likha

KahanPoore India mein

TypeFull time

Posted28 Sep10 din pehle, Adzuna se

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Night shift

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Job Description ? Call Abandonment Rate ? First Call resolution ? TNPS Score ? CSAT Score ? Service Level ? Outbound Connect Ratio Key Responsibilities: ? Monitor Call centre performance, Queue management. ? Supervise the on-floor escalation call management process. ? Participate in coaching, reviews, call quality auditing and training assessments. ? Preparation of plans related to call centre production floor and vendor management. ? Monitor quality of call centre performance, interactions ? A…

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