OPS - Deputy Manager - Inbound Call Center

PNB MetLife · Across India

Senior

PayPay not listed

WhereAcross India

TypeFull time

Posted28 Sep7 days ago, via Adzuna

Kaam checked

No fee, deposit or pay-to-apply signs

Good spoken and written English expected

Night shifts

No vehicle or licence needed

About this job

Job Description ? Call Abandonment Rate ? First Call resolution ? TNPS Score ? CSAT Score ? Service Level ? Outbound Connect Ratio Key Responsibilities: ? Monitor Call centre performance, Queue management. ? Supervise the on-floor escalation call management process. ? Participate in coaching, reviews, call quality auditing and training assessments. ? Preparation of plans related to call centre production floor and vendor management. ? Monitor quality of call centre performance, interactions ? A…

Similar jobs600+ liveSee all →

Advanced Engineer DevOpsAlbertsons Companies India · Bangalorevia Adzuna TechOps-SAP-Security-GRC-Manager-GDSN02EY · Hyderabadvia Adzuna SPECIAL OPS LEADLivec Staffing Services Private Limited · Hyderabadvia Adzuna DevOps Engineer - Remote & Rotational ShiftsHyrEzy Talent Solutions · Work from homevia Adzuna Sr. Executive - Trade Br. Ops| ErnakulamCSB Bank · Ernakulamvia Adzuna Associate Team Lead-DevOps AzureTO THE NEW · Hybrid - Noidavia Naukri

Never pay to get work. If a listing asks for a fee, it is a scam. The ten signs →