Front Office Receptionist

DR. KNS MEMORIAL HOSPITAL · Lucknow

Pagaar₹16,000–18,000mahina, jaisa likha hai

KahanLucknowUttar Pradesh

TypeFull time

Posted7 Oct8 din pehle, SimplyHired se

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Jo skills maange hain39 likhe hain

Customer complaint handlingGuest relationsInbound customer enquiry call handlingPhone communicationDigital register maintenanceCustomer appointment bookingOperations coordinationMaintaining patient confidentialityPatient appointment coordinationClient enquiry handlingIn-person customer serviceInbound voiceClient record-keeping practicesCross-departmental liaisonFront-of-house coordinationHandling dissatisfied clientsBusiness etiquetteConfidential record keepingClient servicesPatient flow managementScheduling for multiple individualsHealth record trackingCustomer issue escalationSecretarial workPatient orientationHandling patient queriesClean workspace maintenancePatient record updatingPatient registrationDocumentation handlingManaging patient recordsVisit schedulingProfessional phone etiquetteMedical appointment creationOffice phone managementMedical administrationReception managementFront office managementOffice record organisation

Is job ke baare mein

Key Responsibilities

Patient Registration & Reception: Register patients accurately, verify documents, and guide patients/attendants regarding hospital procedures and services.

Appointment Management: Schedule, reschedule, and coordinate doctor appointments and maintain accurate appointment records.

Patient & Visitor Assistance: Attend to patients, attendants, and visitors professionally and provide appropriate information regarding departments, doctors, timings, and facilities.

Calls & Enquiries: Handle incoming calls, hospital enquiries, and route calls to the concerned departments or staff members.
Billing & Coordination: Coordinate with billing, TPA, insurance, diagnostics, nursing, and other departments whenever required.

OPD & Patient Flow Management: Assist in smooth movement of patients from registration to consultation, diagnostics, admission, or other required services.

Records & Documentation: Maintain front office registers, patient records, appointment details, and other required documentation accurately.

Complaint Handling: Address basic patient/attendant concerns courteously and escalate unresolved complaints to the concerned senior/department.

Hospital Information: Provide information regarding hospital facilities, packages, departments, visiting consultants, and available services.

Professional Conduct: Maintain a clean, organized, and professional reception area while ensuring confidentiality and adherence to hospital policies and SOPs.

Pay: ₹16,000.00 - ₹18,000.00 per month
Work Location: In person

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