Front Office Receptionist

Key Responsibilities

Patient Registration & Reception: Register patients accurately, verify documents, and guide patients/attendants regarding hospital procedures and services.

Appointment Management

Schedule, reschedule, and coordinate doctor appointments and maintain accurate appointment records.

Patient & Visitor Assistance: Attend to patients, attendants, and visitors professionally and provide appropriate information regarding departments, doctors, timings, and facilities.

Calls & Enquiries

Handle incoming calls, hospital enquiries, and route calls to the concerned departments or staff members.

Billing & Coordination

Coordinate with billing, TPA, insurance, diagnostics, nursing, and other departments whenever required.

OPD & Patient Flow Management: Assist in smooth movement of patients from registration to consultation, diagnostics, admission, or other required services.

Records & Documentation

Maintain front office registers, patient records, appointment details, and other required documentation accurately.

Complaint Handling: Address basic patient/attendant concerns courteously and escalate unresolved complaints to the concerned senior/department.

Hospital Information

Provide information regarding hospital facilities, packages, departments, visiting consultants, and available services.

Professional Conduct: Maintain a clean, organized, and professional reception area while ensuring confidentiality and adherence to hospital policies and SOPs.

Pay

₹16,000.00 - ₹18,000.00 per month

Work Location

In person