International Export Sales Manager

Department: International Sales & Business Development Job Type: Full-Time Location: Office-Based Target Markets: UK, USA, Europe, Australia, and other international markets' 1. Job SummaryTivas Lights is looking for a proactive, confident, and results-oriented International Sales Executive to manage overseas client leads and convert them into confirmed sales of decorative lighting products, including chandeliers, wall lamps, table lamps, floor lamps, glass pendants, and bespoke lighting fixtures. The candidate will be responsible for contacting prospective international clients, understanding their requirements, presenting suitable products, following up consistently, negotiating commercial terms, and converting qualified leads into orders. In addition to sales, the candidate will handle essential office and sales administration activities, including preparing quotations, processing orders, coordinating with internal departments, and maintaining accurate client and sales records. The ideal candidate must have excellent spoken and written English, strong communication and persuasion skills, and the ability to manage multiple responsibilities efficiently. 2. Key Responsibilities A. International Lead Management & Sales Conversion Contact overseas leads provided by the company through email, telephone, WhatsApp, video calls, and other professional communication channels. Engage with potential buyers, interior designers, architects, lighting consultants, wholesalers, retailers, importers, and project procurement teams. Understand clients’ product preferences, technical requirements, budgets, quantities, and project timelines. Present suitable lighting products, catalogues, product images, specifications, and customization options. Follow up with prospective clients regularly to convert enquiries into confirmed orders. Identify genuine buying opportunities and maintain a systematic follow-up schedule. Handle client objections relating to pricing, lead times, customization, shipping, and payment terms. Build long-term relationships with international customers to generate repeat business and referrals. B. Quotation Preparation & Commercial Coordination Prepare accurate and professional quotations based on client requirements. Coordinate internally to confirm product prices, customization costs, production timelines, packaging, and shipping details. Follow up on quotations and negotiate within company-approved pricing and commercial policies. Prepare proforma invoices, order confirmations, and other sales-related documents. Ensure that all quotations are submitted promptly and that client queries are resolved without unnecessary delays. C. Order Processing & Execution Process confirmed orders and maintain complete order documentation. Coordinate with the production, design, procurement, quality control, packaging, and dispatch teams. Track order progress and communicate updates to overseas clients. Ensure that approved specifications, quantities, finishes, dimensions, and delivery requirements are accurately recorded. Assist in resolving order-related issues and maintaining customer satisfaction throughout the order lifecycle. D. Client Relationship Management Maintain professional communication with clients across different time zones. Respond promptly to enquiries and provide accurate product and order information. Maintain a database of leads, client conversations, quotations, follow-ups, and order status. Update the company’s CRM or lead-tracking system regularly. Re-engage inactive leads and identify opportunities for repeat orders and additional product sales. E. General Office & Sales Administration Prepare sales reports, follow-up reports, order summaries, and other management reports. Maintain organized records of quotations, purchase orders, invoices, and client correspondence. Manage routine office coordination and documentation related to sales operations. Assist management with product presentations, client proposals, catalogues, and other business development activities. Perform other reasonable sales support and administrative duties assigned by management. 3. Required Skills & QualificationsGraduate in Business Administration, Commerce, Marketing, International Business, or a related field. Excellent spoken and written English, with the confidence to communicate directly with international clients. Strong telephone etiquette, email-writing skills, negotiation ability, and professional communication. A sales-oriented mindset with the ability to persuade prospects and close deals. Good organizational skills and the ability to manage multiple leads, quotations, and orders simultaneously. Working knowledge of Microsoft Excel, Word, Outlook, and professional email communication. Ability to prepare quotations, maintain records, and handle business documentation accurately. A responsible, self-motivated, target-driven, and detail-oriented approach to work. Willingness to communicate with overseas clients outside standard Indian office hours when reasonably required. 4. Preferred Experience1–3 years of experience in international sales, export sales, B2B sales, tele-sales, or customer relationship management. Experience dealing with clients in the UK, USA, Europe, or Australia. Previous experience in decorative lighting, furniture, home décor, interior products, handicrafts, or other export-oriented industries. Familiarity with export quotations, proforma invoices, shipping coordination, and order processing. Freshers with excellent English communication, a confident personality, and strong sales aptitude may also be considered. 5. Performance EvaluationPerformance will be evaluated on the following parameters: Lead conversion: Percentage of qualified leads converted into confirmed orders. Sales achievement: Revenue and order value generated against assigned targets. Follow-up discipline: Timely and consistent communication with prospective clients. Quotation management: Accuracy and t