Customer Support Manager

Saistar Impex Pvt Ltd · Surat

Senior

Pagaar₹25,000–28,000mahina, jaisa likha hai

KahanSuratGujarat

TypeFull time

Posted15 Oct5 din pehle, SimplyHired se

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Jo skills maange hain37 likhe hain

Quality indicator monitoringTechnical troubleshootingCustomer records maintenanceTeam goal managementMaintenance intervention coordinationCustomer communicationCustomer complaint handlingStaff supervisionAfter-sales serviceCustomer relationship buildingCustomer retentionBasic service issue troubleshootingSupport ticket trackingOperations coordinationCustomer complaint documentationClient enquiry handlingCustomer satisfaction trackingMachine troubleshootingProviding information to customersClient record-keeping practicesEscalation managementInternal team coordination for query resolutionClient relationship developmentAfter-sales issue resolutionIndustrial equipment troubleshootingHandling dissatisfied clientsAdministrative experienceAchieving service-level targetsClient servicesCustomer relationship managementCustomer service report generationRecords creationDocumentation handlingInternal team coordination for issue resolutionTeam coordinationAfter-sales follow-upCorrective maintenance coordination

Is job ke baare mein

Roles and Responsibilities

Manage customer support operations and ensure timely resolution of customer queries and complaints.

Coordinate with the technical and service teams for embroidery machine installation, maintenance, troubleshooting, and repairs.

Handle customer escalations and ensure effective solutions to technical and service-related issues.

Monitor service requests, response times, customer feedback, and overall customer satisfaction.

Maintain customer records, service reports, complaint logs, and follow-up documentation.

Manage and guide the customer support team to achieve service quality and performance targets.

Build strong customer relationships and support customer retention through proactive after-sales service.

Pay: ₹25,000.00 - ₹28,000.00 per month

Benefits

Health insurance

Paid sick time

Paid time off

Work Location: In person

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