Business Operations Associate

We're Hiring | Business & Operations Associate

SkillsNCR | Gurugram (Gurgaon)

Job Type

Full-time | 100% Work From Office

Location

Gurugram, Haryana — Strictly On-site

Starting Salary

₹25,000–₹30,000 per month

Probation Period

2 months

Experience

0–3 years (exceptional freshers are welcome)

About SkillsNCR

SkillsNCR is a growing education and skills-development business focused on delivering meaningful learning experiences and practical solutions.

We are building a dynamic team and looking for a smart, articulate and highly capable individual who can work across multiple business functions and contribute directly to our growth.

The Role

We are looking for a multi-skilled, proactive and exceptionally well-spoken Business & Operations Associate who can handle a variety of responsibilities with professionalism, confidence and ownership.

This is not a conventional administrative or back-office position.

The ideal candidate is a quick learner, an excellent communicator, highly organised and comfortable switching between customer interactions, business coordination, digital tools and day-to-day operations.

You will work closely with the leadership team and gain exposure to several aspects of running and growing a business.

Key Responsibilities

Communication & Customer Relations

Handle customer inquiries professionally over phone, WhatsApp, email and in person.

Communicate confidently with parents, prospective customers, partners and vendors.

Follow up with leads, schedule consultations and support customer onboarding.

Maintain a positive, responsive and professional customer experience.

Business Operations & Coordination

Assist with daily business activities, scheduling, documentation and follow-ups.

Maintain accurate records, trackers and basic operational reports.

Coordinate meetings, appointments, service arrangements and vendor activities.

Track pending tasks and ensure timely closure.

Sales & Growth Support

Support lead management, customer outreach and conversion follow-ups.

Assist with promotional campaigns, events and local business-development activities.

Maintain CRM records and provide regular updates on leads and customer engagement.

Identify opportunities to improve customer experience and business processes.

Digital & Marketing Support

Help manage basic social media, WhatsApp Business and digital communication.

Prepare presentations, spreadsheets, simple reports and marketing content.

Use productivity and AI tools to improve efficiency.

Coordinate with external marketing, design or technology partners when required.

Executive Assistance

Support leadership with research, coordination, communication and execution of priorities.

Handle confidential business information responsibly.

Take ownership of assigned activities from initiation to completion.

What We're Looking For

Communication excellence is non-negotiable.

Exceptional verbal and written communication skills in English and Hindi.

Confident, articulate and comfortable speaking with people from different backgrounds.

Sharp thinking, strong comprehension and practical problem-solving ability.

High levels of initiative, ownership, reliability and attention to detail.

Comfortable with computers, spreadsheets, email, internet research and modern digital tools.

Ability to multitask, prioritise and work independently.

Professional presentation, positive attitude and strong interpersonal skills.

Willingness to learn new responsibilities and adapt to a growing business.

Preferred but not mandatory

Experience in customer relations, operations, executive assistance, admissions or business coordination.

Familiarity with Google Workspace, Microsoft Office, Canva, CRM or AI productivity tools.

Experience in an education business, service company or startup.

We value capability, communication and attitude more than degrees or job titles.

Compensation & Growth

Starting compensation

₹25,000–₹30,000 per month, depending on skills and experience.

Probation

Initial 2 months, with performance evaluation for confirmation.

Opportunity to learn multiple business functions directly from leadership.

Scope for increased responsibilities and career growth based on performance.

Important

Work Location

This position is strictly work from office in Gurugram (Gurgaon).

Remote work, hybrid work and work-from-home arrangements are not available.

Only candidates who are based in Gurugram or can reliably commute to the workplace every working day should apply.

How to Apply

Interested candidates should share

An updated resume.

A brief introduction explaining their relevant skills and why they are suitable for this role.

Current location, relevant experience, salary expectations and earliest joining availability.

Selection Process

Initial screening, communication assessment and personal interview.

We're looking for someone who doesn't just complete tasks, but takes ownership, communicates brilliantly and makes things happen.

SkillsNCR | Gurugram

Pay

₹25,000.00 - ₹30,000.00 per month

Benefits

Cell phone reimbursement

Internet reimbursement

Work Location

In person