Admissions Officer

JOB DESCRIPTION – ADMISSION OFFICER

Department

Admissions

Designation

Admission Officer

Location

Winmore Academy – Jakkur , Bengaluru

Reports To

Admission Manager / Principal

Employment Type

Full-Time

Job Purpose

The Admission Officer is responsible for managing the end-to-end student admission process, from handling enquiries and counselling parents to completing admission formalities and maintaining accurate student records. The role requires excellent communication, interpersonal, organisational, and follow-up skills to ensure a smooth admission experience for parents and students.

Key Roles and Responsibilities

A. Admission Enquiries and Parent Counselling

Handle walk-in, telephone, email, website, and other admission enquiries.

Provide accurate information about the school’s curriculum, facilities, fee structure, academic programmes, and admission procedures.

Counsel parents and prospective students regarding suitable classes and admission requirements.

Conduct school tours and explain the school’s facilities, academic approach, and extracurricular activities.

B. Admission Process Management

Manage the complete admission process from initial enquiry to final enrolment.

Collect, verify, and maintain admission forms and supporting documents.

Coordinate entrance assessments, student interactions, and meetings with the Principal or academic team, wherever applicable.

Ensure timely completion of admission formalities and adherence to school policies.

Coordinate with the Accounts Department for fee payment confirmation and admission-related transactions.

C. Lead Management and Follow-Up

Maintain an updated database of prospective parents and admission enquiries.

Follow up with interested parents through calls, messages, and emails.

Track enquiry conversion rates, admission status, pending documents, and parent responses.

Work towards achieving the admission and enrolment targets assigned by the management.

D. Documentation and MIS Reporting

Maintain accurate admission registers, student records, enquiry trackers, and digital databases.

Prepare daily, weekly, and monthly reports on enquiries, school visits, conversions, admissions, and pending cases.

Ensure the confidentiality and accuracy of student and parent information.

Maintain all admission documents in accordance with school procedures.

E. Coordination and Customer Service

Coordinate with the Principal, teachers, administration, accounts, and transport departments to facilitate admissions.

Respond professionally to parent queries and resolve admission-related concerns.

Ensure a positive and welcoming experience for prospective families.

Participate in admission campaigns, open houses, school events, and promotional activities as required.

Educational Qualification

Graduate in any discipline.

A degree or diploma in Business Administration, Marketing, Communications, or a related field will be an added advantage.

Experience

2–4 years of experience in school admissions, education counselling, customer relations, or sales.

Experience in a CBSE school or a reputed educational institution is preferred.

Freshers with excellent communication and interpersonal skills may also be considered.

Required Skills and Competencies

Excellent verbal and written communication skills in English.

Proficiency in Kannada and Hindi will be an added advantage.

Strong parent counselling, negotiation, and interpersonal skills.

Good follow-up, coordination, and problem-solving abilities.

Proficiency in MS Office, Excel, email, and admission management systems.

Ability to manage multiple enquiries and meet admission targets.

Professional conduct, patience, attention to detail, and a parent-centric approach.

Key Performance Indicators (KPIs)

Number of admission enquiries handled.

Enquiry-to-school-visit conversion rate.

School-visit-to-admission conversion rate.

Achievement of monthly and annual admission targets.

Timely follow-up with prospective parents.

Accuracy and completeness of admission documentation.

Parent satisfaction and quality of admission counselling.

Timeliness and accuracy of admission MIS reports.

Working Conditions

Full-time position based at the assigned school campus.

Willingness to work during admission drives, open houses, and school events, as required.

Adherence to school policies, professional standards, and confidentiality requirements.

Note: The Admission Officer is expected to represent the school professionally and contribute to student enrolment growth through effective counselling, systematic follow-up, and excellent parent relationship management.

Pay

₹28,000.00 - ₹50,000.00 per month

Benefits

Provident Fund

Work Location

In person