Call Quality Analyst

Job description

Call Quality Analyst Intern

Company

IMTS Institute

Location

Noida, Sector 3

Duration

3 Months Internship

Job Summary

IMTS Institute is looking for a Call Quality Analyst Intern to monitor and evaluate customer/admission calls, ensure quality standards, and provide feedback to improve communication and call handling.

Key Responsibilities

Monitor and evaluate recorded/live calls based on quality parameters.

Check communication skills, call flow, accuracy, and adherence to guidelines.

Identify gaps and provide constructive feedback to the calling team.

Maintain daily quality reports and call evaluation records.

Coordinate with team leaders to improve call quality and performance.

Ensure proper documentation and timely reporting.

Requirements

Graduate or pursuing graduation in any stream.

Good English communication and listening skills.

Basic knowledge of MS Excel.

Good analytical and observation skills.

Freshers are welcome to apply.

Pay

Up to ₹5,000.00 per month

Work Location

In person