Call Quality Analyst Intern

Job description

Call Quality Analyst Intern

Company

IMTS Institute

Location

Noida, Sector 3

Duration

3 Months Internship

Job Summary

IMTS Institute is looking for a Call Quality Analyst Intern to monitor and evaluate customer/admission calls, ensure quality standards, and provide feedback to improve communication and call handling.

Key Responsibilities

• Monitor and evaluate recorded/live calls based on quality parameters.
• Check communication skills, call flow, accuracy, and adherence to guidelines.
• Identify gaps and provide constructive feedback to the calling team.
• Maintain daily quality reports and call evaluation records.
• Coordinate with team leaders to improve call quality and performance.
• Ensure proper documentation and timely reporting.

Requirements

• Graduate or pursuing graduation in any stream.
• Good English communication and listening skills.
• Basic knowledge of MS Excel.
• Good analytical and observation skills.
• Freshers are welcome to apply.

Pay

Up to ₹5,000.00 per month

Benefits

• Flexible schedule

Work Location

In person