Customer Care Executive

• Patient Greeting \& Check-In: Welcome patients warmly upon arrival, verify patient details, and manage the waiting room flow.
• Appointment Scheduling: Handle incoming phone calls, WhatsApp messages, and walk-ins to book, reschedule, or send reminders for dental consultations and procedures.
• Query \& Complaint Resolution: Address patient questions regarding treatments, clinic timings, doctor availability, and fee structures with empathy and clarity.
• Billing Support: Assist the finance desk with generating invoices, collecting payments, and helping patients .
• CRM \& Record Maintenance: Update electronic patient records, log feedback, and maintain daily interaction reports in the clinic's management software.
• Post-Treatment Follow-Ups: Make courtesy calls post-procedure to check on patient recovery and remind them of scheduled follow-up visits.
• Education: Graduation or a diploma in hospital administration, communication, or a related field.
• Experience: 0 to 3 years of experience in customer service, hospitality, or front-desk healthcare roles (freshers with strong communication skills are often accepted).
• Communication Skills: Fluent in local languages and English, with a polite, calm, and professional phone/in-person demeanor.
• Technical Literacy: Basic proficiency in computers, MS Office, and digital clinic management or CRM tools.
• Minimum 1 year experience

CONTACT HR - 7871130902

Share your resume whatsapp@7871130902

Immediate joiner preferred

Pay

₹12,000.00 - ₹14,000.00 per month

Benefits

• Paid time off

Work Location

In person