Customer Care Executive

Greet customers: Welcome them with a smile and a friendly attitude. Understand customer needs: Ask about their preferred style, size, colour, and budget. Assist with clothing selection: Recommend suitable outfits and suggest matching items. Provide product knowledge: Explain fabric types, sizes, fit, prices, and care instructions. Manage fitting rooms: Help customers find alternative sizes and styles. Handle billing: Process payments, discounts, exchanges, and returns according to store policy. Maintain the store: Keep clothes folded, racks organised, and displays attractive. Handle complaints: Listen patiently and offer helpful solutions. Encourage sales: Suggest complementary products without pressuring customers.