Customer Care Manager

Key Responsibilities

• Handle incoming and outgoing customer calls professionally.
• Follow up with new leads, walk-in customers, and prospective bike buyers.
• Contact customers after vehicle delivery to collect feedback and ensure satisfaction.
• Explain showroom offers, vehicle details, finance options, and ongoing promotions.
• Manage customer complaints and coordinate with the concerned departments for resolution.
• Maintain customer databases, call records, and daily follow-up reports.
• Remind customers about vehicle servicing, insurance renewals, and other relevant services.
• Coordinate with sales executives to track leads and improve conversion rates.
• Ensure timely follow-up on missed calls, online inquiries, and customer requests.
• Conduct customer satisfaction surveys and maintain good customer relationships.
• Prepare daily, weekly, and monthly performance reports for management.
• Contact HR: 9095811600
• Automobile Experience preferred.

Pay

₹18,000.00 - ₹22,000.00 per month

Benefits

• Cell phone reimbursement
• Leave encashment
• Paid sick time
• Provident Fund

Work Location

In person