Service Coordinator

Job Description – Service Coordinator

Position

Service Coordinator

Department

Service / Customer Support

Location

Ghitorni Delhi.

Employment Type

Full-Time

Job Summary

We are looking for a responsible and organized Service Coordinator to coordinate service activities, communicate with customers, and ensure timely completion of service requests.

Key Responsibilities

Coordinate daily service requests and customer complaints.

Communicate with customers regarding service schedules and updates.

Coordinate with service engineers/technicians for site visits.

Prepare and maintain service reports, job sheets, and records.

Follow up on pending service requests until closure.

Schedule service calls and allocate them to technicians.

Maintain customer and service-related data in Excel/Google sheet

Prepare daily/weekly service status reports.

Coordinate with the Sales, and Service, when required.

Handle customer queries professionally and provide timely updates.

Ensure proper documentation of completed service jobs.

Required Skills

Good communication and coordination skills.

Basic knowledge of MS Office, especially MS Excel, Google sheet.

Good follow-up and time-management skills.

Ability to handle multiple service requests.

Professional and polite communication with customers.

Good written and spoken English/Hindi.

Qualification

Graduate / Diploma in any relevant field.

Preferred Experience

Experience in Service Coordination, Customer Support, Back Office, or Administration will be preferred.

Pay

₹16,000.00 - ₹22,000.00 per month

Work Location

In person