Guest Relation Executive

Key Responsibilities

Guest Experience & Customer Service

Welcome guests warmly and provide professional, personalised assistance.

Explain Playhauz's facilities, gaming experiences, packages, pricing, and offers.

Understand guest requirements and recommend suitable experiences.

Handle guest queries, feedback, and complaints professionally.

Ensure every guest receives a positive and memorable experience.

Bookings & Reservations

Handle walk-in customers, telephone inquiries, and online booking requests.

Manage reservations for gaming sessions, birthday celebrations, private parties, and corporate events.

Maintain accurate booking records, schedules, and customer information.

Follow up with prospective customers to convert inquiries into confirmed bookings.

Coordinate with the operations team to ensure timely preparation for guest arrivals and events.

Billing & Cash Management

Generate bills and process payments through cash, UPI, cards, and applicable payment systems.

Operate POS, billing software, and booking systems.

Maintain accurate transaction records and assist with daily cash reconciliation.

Ensure billing accuracy and follow company procedures for refunds, discounts, and cancellations.

Maintain proper documentation of bookings, payments, and receipts.

Venue & Event Coordination

Assist with guest check-ins and ensure smooth movement of guests throughout the venue.

Coordinate with the operations team for birthdays, private celebrations, and corporate events.

Ensure guest areas and the reception desk remain organised and presentable.

Report equipment issues, maintenance requirements, and operational concerns promptly.

Follow company policies, safety guidelines, and service standards.

Candidate Requirements

6 months–2 years of experience in hotel front office, guest relations, hospitality, retail, premium restaurants, customer service, or sales.

Hotel Management diploma or degree preferred but not mandatory.

Good verbal communication skills in Hindi and English.

Basic computer knowledge and familiarity with billing software, POS systems, or booking platforms.

Strong customer service, interpersonal, and problem-solving skills.

Confidence in recommending services, handling payments, and converting inquiries into sales.

Honest, punctual, well-groomed, and comfortable working in a fast-paced entertainment environment.

Willingness to work flexible shifts, including evenings, weekends, and holidays as

Compensation & Benefits

Monthly salary depending on skills and experience.

Performance-based incentives, subject to company policy and achievement of defined targets.

Opportunity to gain experience in hospitality, entertainment, sales, and event operations.

Growth opportunities based on performance and business requirements.

Who Should Apply?

Candidates from hotel front office, guest relations, premium restaurant service, retail sales, or customer-facing hospitality roles are encouraged to apply.

We are looking for someone who enjoys interacting with people, takes ownership of guest requirements, is comfortable handling billing and bookings, and has the confidence to recommend and sell experiences.

Interested candidates can share their updated resume along with their contact details and relevant experience.

Join Playhauz and help us turn every visit into an exceptional experience!

Pay

₹15,000.00 - ₹20,000.00 per month

Benefits

Leave encashment

Provident Fund

Work Location

In person