Guest Relation Executive

Guest Relationship Executive (GRE) Key Responsibilities: Welcome and assist guests with a warm, professional approach. Handle guest queries, requests, and complaints efficiently. Coordinate with front office, housekeeping, F&B, and other departments. Ensure high standards of guest satisfaction and service Handle ticketing, F&B, and revenue-related activities. Ensure positive guest engagement during ticket bookings at the Box Office. Resolve guest queries related to cash and digital transactions. Ensure guest comfort and service quality at Concessions and Coffee Tree counters. Prepare and serve F&B products as per standard recipes and quality guidelines. Drive suggestive selling, upselling, and cross-selling across Ticketing and F&B. Focus on increasing Spend Per Head (SPH) and overall cinema revenue. Requirements: Excellent communication and interpersonal skills. Pleasant personality and customer-focused attitude. Good English communication; additional languages are a plus. Ability to work in shifts and handle multiple tasks. Hospitality, Retail or F&B Technical Skills Basic knowledge of POS billing and cash handling. Knowledge of F&B preparation and quality standards. Knowledge of hygiene, sanitization, and safety guidelines. Basic computer and billing system skills.