CSE (Customer Support Executive)

Job Description – Customer Support Executive

Company

Refex Mobility

Job Summary

We are looking for a Customer Support Executive to handle customer queries, resolve ride-related issues, and ensure a smooth travel experience for our customers.

Key Responsibilities

Handle customer queries through calls, emails, and chat.

Assist with bookings, cancellations, rescheduling, refunds, and payment-related issues.

Coordinate with drivers and operations teams to resolve delays, breakdowns, and pickup issues.

Handle customer complaints and escalations within the defined TAT.

Support corporate clients and employees with ride-related queries.

Maintain accurate records of customer interactions and complaints.

Provide timely updates and ensure customer satisfaction.

Requirements

Good communication skills.

Basic computer knowledge.

Good problem-solving and coordination skills.

Freshers are welcome to apply.

Willingness to work in rotational shifts.

Job Location

Phoenix Mall of Asia, Bengaluru

Preferred Candidates

Immediate joiners

Apply Now

nandha.n@refex.co.in

Pay

₹19,000.00 - ₹25,000.00 per month

Benefits

Flexible schedule

Health insurance

Paid time off

Provident Fund

Language

English (Required)

Shift availability

Day Shift (Preferred)

Night Shift (Preferred)

Overnight Shift (Preferred)

Work Location

In person