Front Office Executive (Receptionist) for Corporate Eye Hospital
- 7396076163
Key Roles and Responsibilities
A. Patient Reception and Registration
Welcome patients, attendants, and visitors in a polite and professional manner.
Register new patients and update existing patient details in the hospital management system.
Verify patient information and required documents.
Generate patient IDs, registration slips, and appointment tokens.
Guide patients to the appropriate departments, including OPD, optometry, diagnostics, counselling, and pharmacy.
B. Appointment and Patient Flow Management
Schedule, confirm, reschedule, and cancel appointments as per hospital policy.
Coordinate appointments with ophthalmologists and optometrists.
Manage walk-in patients and maintain an organized queue.
Inform patients about waiting times and appointment delays.
Coordinate with clinical staff to ensure smooth patient movement between departments.
C. Telephone and Enquiry Management
Answer incoming calls and respond to general enquiries professionally.
Provide accurate information about doctor availability, consultation timings, hospital services, and appointment procedures.
Attend to online enquiries and messages through authorized communication channels.
Transfer clinical questions to the appropriate medical staff.
Record enquiries and arrange callbacks when necessary.
D. Billing and Payment Coordination
Generate consultation bills and other approved charges, where assigned.
Collect payments through authorized payment methods and issue receipts.
Coordinate with the billing department regarding surgery packages and diagnostic charges.
Guide patients regarding insurance and cashless treatment processes.
Maintain accurate cash, payment, and billing records as per assigned responsibilities.
E. Patient Coordination
Coordinate with doctors, optometrists, counsellors, nursing staff, billing, and diagnostic departments.
Assist elderly patients and people requiring additional support.
Guide patients regarding investigations, consultations, and follow-up appointments.
Help resolve routine patient queries and direct complaints to the appropriate supervisor.
Provide information about hospital procedures without giving independent medical advice.
F. Records and Documentation
Maintain patient registration records and appointment registers.
Update patient details accurately in the hospital management system.
Maintain daily OPD, appointment, and enquiry reports as assigned.
Ensure patient documents are handled securely and confidentially.
Follow hospital procedures for record retrieval, filing, and data entry.
G. Professional Conduct and Service Quality
Maintain a clean, organized, and professional reception area.
Follow hospital dress code, attendance, and shift schedules.
Communicate courteously with patients and attendants.
Protect patient privacy and confidentiality.
Follow infection prevention and hospital safety protocols.
Escalate emergencies and serious complaints immediately to the appropriate staff.
Educational Qualifications
- Minimum qualification
- Intermediate / 12th pass.
Bachelor's degree in any discipline is preferred.
Diploma or certification in Hospital Administration, Front Office Management, or Healthcare Management is an advantage.
Basic computer knowledge and familiarity with hospital management software are desirable.
Experience
Freshers may be considered.
1–2 years of experience in hospital reception, customer service, or front office operations is preferred.
Experience in an eye hospital or healthcare organization is an added advantage.
- Pay
- ₹20,000.00 - ₹25,000.00 per month
- Work Location
- In person
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