Senior Steward

JOB DESCRIPTION Job Title: Senior Steward Location: New Delhi, India About Us: Mira’s is a premium bakery and café in New Delhi, offering artisanal baked goods, gourmet beverages, and a thoughtfully curated guest experience. Our brand focuses on warmth, consistency, and refined service, making guest satisfaction and staff excellence equally important. Job Summary: The Senior Steward will supervise dining floor service, manage station allocations, and deliver refined hospitality across all service shifts. In addition to direct guest interaction and active upselling, this role provides operational leadership to junior service stewards to ensure prompt order pacing, immaculate table presentation, and brand service excellence. Key Responsibilities: 1. Dining Floor Supervision & Table Service: · Welcome and seat guests warmly, present menus, and guide guests through bakery items, gourmet beverages, and daily chef specials. · Actively suggest food and beverage pairings, executing suggestive selling and upselling to optimize guest experience and average order value. · Punch table orders accurately into the POS/KOT system and ensure timely, coordinated delivery of food and beverages to tables. 2. Service Standards & Team Guidance: · Allocate shift stations and opening/closing side duties to junior stewards and service attendants. · Ensure strict adherence to brand grooming standards, hygiene etiquette, and table manners across the floor team. · Guide and train junior staff on table setup, cutlery polishing, napkin folds, and station mise-en-place. 3. Guest Relationship & Feedback Management: · Maintain an attentive presence on the floor to anticipate guest requirements and ensure satisfaction throughout their visit. · Handle minor service delays or dining complaints diplomatically and empathetically, escalating to the Store Manager when required. · Recognize repeat patrons and maintain logs of specific seating, dietary, and beverage preferences. 4. Coordination & Shift Operations Support: · Coordinate closely with the bakery counter, hot kitchen, and barista station regarding special dietary requests, allergens, and ticket pacing. · Supervise shift changeover procedures, side-station restocking, and end-of-day floor sanitization. · Assist the Store Manager in conducting daily pre-shift briefings and floor service audits. Qualifications & Skills: · 1+ years of experience in F&B service as a Steward or Senior Steward in premium cafés, casual dining, or reputed hospitality brands. · Diploma or Degree in Hotel Management / Hospitality (preferred). · In-depth knowledge of table service etiquette, menu presentation, and beverage service. · Working familiarity with restaurant POS/KOT billing systems (e.g., Petpooja). · Good verbal communication skills in English and Hindi, paired with high personal grooming standards. · Flexibility to work operational shifts, peak weekends, and public holidays. What We Offer: · Budgeted Salary: ₹18,000 – ₹24,000 per month + Service Charge / Incentives. · Structured pathways for career growth to Floor Supervisor / Restaurant Captain. · A collaborative, professional, and hospitality-first work environment. Job Types: Full-time, Permanent Benefits: · Food provided Work Location: In person How to Apply / Contact Details: Interested candidates can share their updated CV directly via: · Email: hr@mirasdelhi.com · Contact / WhatsApp: +91 85450 37610 Please mention "Application – Senior Steward" in the subject line or message.