Front Desk Manager

Job Summary Mac Care is looking for a professional and customer-focused Front Desk Manager to oversee daily front desk operations, manage customer interactions, and ensure a seamless service experience. The ideal candidate should have excellent communication skills, strong organizational abilities, and experience in customer service and team coordination. Key Responsibilities Welcome and assist customers visiting the store. Manage service appointments and customer inquiries via phone, WhatsApp, and walk-ins. Coordinate with technicians regarding repair status and delivery timelines. Maintain customer records, invoices, and service documentation. Handle billing, payments, and daily cash reconciliation. Ensure timely updates to customers regarding device repairs. Resolve customer concerns professionally and efficiently. Supervise front desk staff and ensure high service standards. Monitor inventory of front desk supplies and office requirements. Prepare daily, weekly, and monthly operational reports. Requirements Bachelor’s degree preferred. 2+ years of experience in customer service, front desk, or retail operations. Strong communication and interpersonal skills. Proficiency in Microsoft Office and CRM software. Ability to multitask and work in a fast-paced environment. Knowledge of Apple products and repair services is an advantage. Skills Customer Relationship Management Team Leadership Problem Solving Time Management Sales & Upselling Administrative Management Communication & Coordination Benefits Competitive salary Performance incentives Career growth opportunities Professional training and development Friendly and dynamic work environment Location: Mac Care Position Type: Full-Time Contact - 8055555653