Front Office Executive – Hotel

DrizzleDrop Inn is looking for a friendly, professional, and customer-oriented Front Office Executive to join our hotel team. The candidate will be responsible for managing front desk operations, welcoming guests, handling reservations, and ensuring a smooth check-in and check-out experience.

Key Responsibilities

Welcome guests warmly and provide excellent customer service.

Handle guest check-in and check-out procedures.

Manage room reservations, booking enquiries, and cancellations.

Attend phone calls, emails, and guest enquiries professionally.

Coordinate with housekeeping and other hotel departments.

Maintain guest records, billing details, and payment transactions.

Handle guest complaints and resolve issues promptly.

Manage bookings from online travel agencies (OTAs) such as MakeMyTrip, Agoda, and Booking.com.

Ensure the front desk and reception area remain clean and organized.

Follow hotel policies and maintain professional standards.

Requirements

Good communication and interpersonal skills.

Basic computer knowledge and MS Office skills.

Knowledge of hotel booking systems and OTA platforms is an advantage.

Friendly attitude, professional appearance, and a guest-focused approach.

Ability to work in shifts, including weekends and holidays.

Freshers with a willingness to learn are welcome.

Benefits

Competitive salary based on experience.

Opportunity for career growth in the hospitality industry.

Supportive working environment.

Training and development opportunities.

Pay

₹12,000.00 - ₹17,000.00 per month

Benefits

Flexible schedule

Food provided

Paid time off

Education

Bachelor's (Preferred)

Work Location

In person