Customer Support Representative - International Process (Fresher/ Experienced)

Freshers can also apply to the post

Company Name

CyberToss Pvt. Ltd. (https://www.cybertoss.com/)

Job Location

Serampore

Experience

Minimum 6 Months

Shift Timing

Night Shift

Job Type - Onsite

Salary - 16,000 to 18,000/- + 2,000/-( Night shift bonus) and Project incentives

Job Description

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Urgent requirement is going on in Cybertoss Pvt Ltd for the post of Customer Support Representative. Cybertoss is a core ITES Company in India serving clients globally over 7 years with IT enabled services including 24 x 7 customer Support with Voice and Non-Voice Process, E-Commerce Support, Web Research, Data Management, Admin Support including Web Design, Web development, Digital Marketing with SEO. Our company is growing rapidly and urgently in need of a Customer Support Representative. If you are looking for an exciting place to work, here is your opportunity.

Job Responsibilities

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Provide assistance to international clients on email, chats or verbally.

Quick and attentive speaking with the clients.

Take ownership of customer issues.

Troubleshoot problems and drive resolutions.

Escalate unresolved issues to relevant internal teams.

Collect prompt and accurate customer feedback.

Document knowledge as solution articles.

Master the use of help desk software.

Education

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Graduation

Skills

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Excellent English Communication is a must.

International client handling experience would get preference.

Competent technical knowledge.

Ability to multitask.

Attention to detail.

Ability to honor deadlines.

A proactive approach to support.

Minimum 1 year of work experience in the same domain is mandatory.

Parks and Benefits

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Direct Employment

Weekly 5 Days of Work

On-Time Salary

Performance Incentive

Night Shift Bonus

Paid Sick Leave

Interested candidates can email their CV at career@cybertoss.com or can call on 8582881664

Pay

₹16,000.00 - ₹18,000.00 per month

Benefits

Health insurance

Provident Fund

Work Location

In person