Assistant Floor Supervisor

Assistant Floor Manager

Department

Operations

Employment Type

Full-Time

Job Summary

Responsible for supporting daily floor operations, ensuring smooth customer experience, supervising staff, and maintaining operational standards across the facility.

Background

• Experience in shopping malls, food courts, retail outlets, QSRs, hospitality, or similar customer-facing environments.
• Hands-on experience in food court/floor management, vendor coordination, staff supervision, and customer service.
• Familiarity with daily operations, housekeeping, security, maintenance coordination, and handling customer concerns.

Key Responsibilities

• Assist in managing day-to-day floor and food court operations.
• Supervise staff and allocate daily duties.
• Coordinate with vendors, housekeeping, security, and maintenance teams.
• Ensure cleanliness, safety, hygiene, and service standards.
• Handle customer queries and resolve operational issues.
• Monitor footfall, crowd movement, and overall floor experience.
• Support events, promotions, and peak-hour operations.
• Maintain daily reports and ensure proper shift handovers.
• Escalate major operational issues to the Floor/Operations Manager.

Requirements

• Graduate in any discipline preferred.
• 1–3 years of relevant experience preferred.
• Strong communication, leadership, and problem-solving skills.
• Willingness to work in rotational shifts, weekends, and holidays.

Pay

₹15,000.00 - ₹20,000.00 per month

Benefits

• Cell phone reimbursement
• Flexible schedule
• Food provided
• Paid time off
• Provident Fund

Work Location

In person