Front Office Manager

Front Office Managers have responsibilities such as planning, budgeting, staffing and supervising the Front Office Assistants.

Preparing schedules, meeting, ongoing production work for all front desk personnel on a daily, weekly, monthly basis.

The Front Office Manager is also responsible for supervising the front desk staff and ensuring that all policies and procedures are being followed.

Oversee the check-in and check-out processes, as well as handle guest inquiries and complaints. Train and supervise front desk personnel.

The focus of the role is to ensure that our guests have a positive and memorable experience from check-in to check-out.

Ensuring timely and accurate customer service.

• Oversee the daily operations of the front desk
• Train and manage front desk staff
• Monitor and ensure quality of customer service
• Handle customer inquiries and complaints
• Maintain inventory of front desk supplies
• Ensure accuracy of daily front desk reports
• Maintain security and confidentiality of guest information
• Resolve any customer issues in a timely manner
• Prepare and submit daily and weekly reports to upper management
• Manage front desk operations, ensuring that all guests receive the highest quality of service.
• Oversee the check-in and check-out processes, as well as handle guest inquiries and complaints.
• Train and supervise front desk personnel.
• Ensure that staff is meeting all standards of customer service.
• Created and maintained an organized filing system for customer records.
• Managed all front office operations, including staff supervision and customer service.
• Provided excellent customer service, resolving customer complaints in a prompt and professional manner.
• Greeted and assisted customers with their inquiries, providing information and directions.
• Remained up-to-date on hotel products, services and policies, and communicated the same to customers.
• Ensured the accuracy of customer reservations and billing.
• Organized daily paperwork and maintained a neat and orderly front desk area.
• Managed multiple customer requests simultaneously and efficiently.
• Monitored customer satisfaction and resolved customer issues promptly.
• Created strategies to increase customer satisfaction and loyalty.

Job Type

Full-time

Pay

₹25,000.00 - ₹40,000.00 per month

Benefits

• Food provided

Education

• Diploma (Preferred)

Experience

• Hotel: 7 years (Preferred)
• total work as Front Office Manager: 5 years (Preferred)

Language

• English (Preferred)

Work Location

In person