Front Office Executive (Receptionist)

Guest Reception and Welcome

• Welcome guests professionally and courteously.
• Assist with guest enquiries and special requests.
• Create a positive first impression of the hotel.
• 2. Check-in and Check-out
• Verify guest identification and booking details.
• Complete registration and room allocation.
• Prepare bills, collect payments, and complete check-out formalities.
• 3. Room Reservations and Allocation
• Handle walk-in, telephone, and online booking enquiries.
• Check room availability and rates.
• Coordinate room assignments with housekeeping.
• 4. Guest Services and Information
• Explain hotel facilities, restaurant timings, and services.
• Arrange taxis, travel desk assistance, and local sightseeing information.
• Coordinate requests for housekeeping, maintenance, and room service.
• 5. Guest Complaints and Problem Solving
• Listen to complaints and resolve routine issues.
• Escalate serious complaints to the Front Office Manager.
• Follow up to ensure guest satisfaction.
• 6. Records, Billing and Communication
• Maintain guest records and update the hotel management system.
• Coordinate with other departments.
• Handle telephone calls, emails, billing records, and shift handovers.

Pay

₹14,000.00 - ₹18,000.00 per month

Benefits

• Food provided
• Provident Fund

Work Location

In person