Front Office Associate

Arunachala Hotel · Coimbatore

Pay₹15,000–20,000a month, as listed

WhereCoimbatoreTamil Nadu

TypeFull time

Posted2 Nov2 days ago, via SimplyHired

Kaam checked

No fee, deposit or pay-to-apply signs

No vehicle or licence needed

Skills they list35 named

Guest check-in and check-outCounting the cash drawerHotel bookingEnd-of-shift balancingCustomer complaint handlingHotel and accommodation payment processingEmail communicationIndividual booking creationInbound customer enquiry call handlingCancellation processing (reservation procedures)Sales transaction processingPhone communicationCustomer serviceGreeting customersClient enquiry handlingReal-time guest complaint resolutionHotel and accommodation guest check-inInbound voiceCross-departmental liaisonFront-of-house coordinationCredit card payment processingHandling dissatisfied clientsPayment collectionHousekeeping coordinationClient servicesProperty management systems (PMS)Booking modificationInternal team coordination for issue resolutionBalancing end-of-day transactionsEnd-of-day payment reconciliationHotel experienceOffice phone managementReception managementFront office managementReservation management

About this job

Job description

Greet guests warmly upon arrival, verify booking details, allocate rooms, and issue room keys.

Handle the check-out process, verify charges, and process payments.

Manage reservations, cancellations, and modifications using hotel management software.

Answer incoming phone calls and emails promptly.

Coordinate with housekeeping and maintenance teams to ensure room availability and handle guest requests quickly.

Provide information regarding hotel amenities, room service, local attractions, and transportation.

Process cash and credit card transactions, balance the cash drawer at the end of shifts, and maintain accurate records of guest charges.

Address guest concerns and resolve issues promptly to ensure maximum satisfaction.

Work Location: In person
Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits

Flexible schedule

Food provided

Work Location: In person

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