Front Office Associate

Associate –Front Office

Loop by Zolo

Be the first smile. Be the calm in the chaos. Be the reason guests return.

Why this role exists

At Loop by Zolo, the front office is not just a function — it is the first and last impression of the brand. Every guest interaction, from pre-arrival to checkout, shapes how the hotel is perceived and whether the guest returns or recommends us.

While product and infrastructure create the base, it is the front office that brings the experience to life.

This role exists to ensure that every guest interaction is handled with clarity, warmth, and discipline — resulting in seamless stays and consistent 5-star ratings.

If the Front Office is strong, guests feel welcomed, supported, and delighted. If the Front Office is weak, even a good product feels broken.

Your mandate is clear

Own the guest journey end-to-end — from pre-arrival to checkout

Deliver smooth, fast, and warm check-in and check-out experiences

Handle all guest interactions with clarity and professionalism

Ensure all service requests and issues are resolved quickly

Drive 5-star reviews through consistent guest engagement

Represent the brand with energy and hospitality

This is not a desk role. It is active ownership of guest experience and satisfaction.

About Zolo

Finding dependable accommodation has historically been fragmented and inconsistent.

People settled for compromises because the system offered few trustworthy options.

Zolo reimagined living and hospitality as a connected journey.

Zolo Coliving simplifies urban living.

Z Vacations enables meaningful travel experiences.

Z Hotels serves the modern traveler with consistency, warmth, and operational discipline.

Today, over 100,000 people trust Zolo across different phases of life.

Our ambition is to build the most trusted living and hospitality ecosystem for the new generation by partnering deeply with property owners who think long term.

Loop by Zolo is designed for the new-age traveler seeking vibrant, social, and dependable stays.

We combine hospitality, comfort, and community to create experiences that feel welcoming, energetic, and effortless.

Backed by Zolo’s operational expertise and hospitality standards, Loop focuses on creating spaces where guests feel connected, comfortable, and cared for.

As we scale across locations, guest experience consistency becomes critical — and the front office team plays the biggest role in making that happen.

What you will be responsible for

Manage Pre-Arrival Guest Experience

Call guests before arrival to confirm booking and expectations

Provide clear directions, check-in details, and support

Set the tone for a smooth arrival experience

Deliver Seamless Check-in & Check-out

Ensure fast, smooth, and error-free check-in

Welcome guests with warmth and professionalism

Handle check-out efficiently with proper closure

Ensure no delays or confusion for guests

Handle Guest Interaction & Service Requests

Be the primary point of contact for all guest queries

Respond promptly and politely to all requests

Coordinate with housekeeping and other teams for service delivery

Ensure every request is closed properly

Manage Guest Complaints & Escalations

Handle guest concerns calmly and professionally

Take ownership of issues and drive resolution

Escalate when required and follow through till closure

Ensure guest leaves satisfied

Drive Guest Engagement & Reviews

Proactively interact with guests during their stay

Identify happy guests and encourage 5-star reviews

Ensure guest feedback is captured and acted upon

Build a positive and memorable experience

Ensure Process Discipline & Accuracy

Follow all front office SOPs consistently

Maintain accuracy in guest details and records

Ensure coordination across teams is smooth

Adhere to daily routines and checklists

What success looks like after 6–12 months

Consistently high guest ratings (4.7+ / 5-star focus)

Smooth and fast check-in/check-out experience

Positive guest feedback on staff behavior and support

No missed service requests or unresolved complaints

Strong contribution to hotel reputation and repeat guests

The front office feels warm, efficient, and consistently reliable.

Who this role is for

You will likely thrive here if

You enjoy interacting with people and making them comfortable

You take ownership of guest experience end-to-end

You communicate clearly and confidently

You are disciplined and do not miss processes

You remain calm and professional under pressure

You want to build a career in hospitality operations

Experience we value

Fresh graduates from hospitality institutes (preferred)

Freshers from other backgrounds with strong communication

0–1 year experience in front office / guest handling roles (optional)

Comfortable speaking in English + local language

Basic comfort with systems and coordination

Hospitality background is preferred but not mandatory. Communication, ownership, and discipline are critical.

The impact you will have

You directly shape guest experience and satisfaction

You influence hotel ratings and online reputation

You are the face of the brand for every guest

You impact repeat business and referrals

Why join now

Loop by Zolo is scaling rapidly with a focus on consistent, high-quality guest experience. Front office excellence will be a key differentiator in this journey.

This role is the foundation for growth into larger hotel operations and leadership roles.

If you believe in delivering great service with discipline and ownership — this is the right role.

Pay

₹30,000.00 per month

Benefits

Health insurance

Work Location

In person